Questions
Do my drivers need an app?
No. Each driver gets a link by text. Their route opens in the phone's browser, with directions and a camera for proof.
Do I pay per driver?
No. One price covers your whole business. Plans differ in how many routes a day they plan.
Is there a free plan?
Yes: one route a day of up to 25 stops, with no time limit and no card.
Can I use my own spreadsheet?
Yes. Drop in an Excel or CSV file, or paste a list. Every address is checked before you plan.
What's a new address?
One we haven't looked up for you before. Paid plans include thousands a month and the free plan 500, and addresses you've had before are free.
Where does it work?
On real roads and driving times in Ontario, Canada.
Can I undo a mistake?
Yes. Undo is at the top of the panel on every screen.
How do I reset my password?
Press Forgot password? on the sign-in page. It emails you a link that works for one hour, or says who to write to.
Can drivers work with no signal?
Yes. Taps, photos and signatures wait on the phone and send when there's signal again.
Can I change or cancel?
Any time, in Settings. A cancelled plan stays until the end of the month you paid for.
How do I delete my account?
Write to us. We delete your team and everything in it within 30 days.
More help
Email support@routemojo.com and a person answers. See all help, or the status page when something isn't working.