Tracking pages and customer emails
Each delivery has a page your customer can open, and you can email customers about their delivery.
A page for each delivery
- Click a stop that's in a route. Its card shows the stop's tracking page.
- Press Copy, Text it or Open.
What your customer sees
- Your business's name, the day and their address.
- How it's going. Planned, on the way, then delivered or not delivered. Once the route is sent, it says when to expect the driver whenever the plan has a time: with arrival times on, or a delivery window.
- A small map while the driver is heading to them.
- The photos and signature once it's delivered, unless you turn off Show delivery photos to customers in Settings.
Never the driver's name, a phone number, a note or another stop. The page works for 7 days after the delivery day.
Email your customers
Emails to customers need email to be set up on RouteMojo's server, and it isn't yet. Tracking pages work now.
When a customer stops the emails
Every email ends with Stop these emails. One click stops them, and the stop's card says so. The customer can press Start them again.
More help
Email support@routemojo.com and a person answers. See all help, or the status page when something isn't working.